In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. The person initially responsible for dealing with any complaint is our Practice Manager Tracy Wilkinson. We will acknowledge a patient’s complaint in writing normally within 3 working days and will seek to investigate the complaint and potentially meet with the patient within 10 working days. Full details of our complaints procedure are available on request.